2.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
0 comments

Update by user Nov 29

"Oh sorry we will get that e-mail corrected, but we still can't honor your return" (correction to orginal)

Original review posted by user Nov 29

I returned an order to FullBeauty, apparently nine days past their "new" sixty day policy that went into effect in July. I have shopped at this company for quite sometime. At no time did I receive an email or a letter stating their return policy.

I received my return order back, everything was taken out of the original packaging, and placed into a bag.

I called customer service and spoke to five different supervisors. none of which were helpful. I also received an email regarding this return stating that it would be credited if returned within 90 days (their old policy)! I mentioned this to the customer service person and they said "oh sorry we will get that corrected, but we still can honor your return."

I AM DONE SHOPPING AT THIS COMPANY. WORST CUSTOMER SERVICE EVER! THEIR RETURN POLICY IS RIDICULOUS

Product or Service Mentioned: Fullbeauty Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $144.

Preferred solution: Full refund.

I liked: Quick shipping, Prompt shipping.

I didn't like: Returns, Communication.

Company wrote 0 private or public responses to the review from Nov 29.
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